"Physical
and psychological precautions...
admirably detailed."
-- USA Today
What awaits you on your next trip? Unless you take measures to safeguard
yourself while traveling, you are a sitting duck.
Travel Can Be Murder: The business traveler's guide to personal safety,
with 707 tips, can help you avoid becoming a victim while on the road.
"Whether you travel once a week or once a year,
this book could save your
life."
"A powerful tool for defusing workplace rage and hostility."
-- Security Management Magazine
Customers are
more harried, more demanding, and more dangerous than ever. Don't put your
employees—or your company—at risk. C.H.A.R.M. School: Lessons in
Customer
Hostility
And
Rage
Managementwill help your customer-contact employees anticipate hostility,
defuse aggression, and steer clear of danger.
"A highly pragmatic approach to managing
the behavior of hostile and
enraged customers."
"Shows how...
travel can be a weight-loss opportunity."
-- Reuters
Because
travel interferes with the very behaviors that are responsible for the excess
weight that you're packing along on your trip, traveling can be the best time to
implement a sensible weight management program. By following The Complete Travel Diet, you'll sleep
better, stay healthier, and feel more confident as you travel. You'll
replace bad habits with healthy behaviors, and you'll take control of
managing your weight during—and following—your trip.
"Pack this book in your luggage
instead of more pounds in your pants."
Do you believe that there are deep-seated reasons beyond your control that
make you behave the way you do? You may be right. From Agriphobia (fear of farmers) to Zealotopathy
(skipping among fanatical ideas),
It's Not Your Fault: Psychological Disorders to Explain (almost) Any
Behavior will help you
find just the right psychological disorder to explain why you
are not responsible for your own behavior.
"The most significant work in the field
of psychology in the past hundred years."
Customers are
more harried, more demanding, and more dangerous than ever. Don't put your
employees—or your company—at risk. C.H.A.R.M. School: Lessons in
Customer
Hostility
And
Rage
Management
will help your customer-contact employees anticipate hostility,
defuse aggression, and steer clear of danger.
Because
travel interferes with the very behaviors that are responsible for the excess
weight that you're packing along on your trip, traveling can be the best time to
implement a sensible weight management program. By following The Complete Travel Diet, you'll sleep
better, stay healthier, and feel more confident as you travel. You'll
replace bad habits with healthy behaviors, and you'll take control of
managing your weight during—and following—your trip.
Coming
in 2008